Shipping policy

Terms of delivery

Valid until further notice

Sulkutie 1


Product prices include VAT. We reserve the right to change prices and delivery costs.

Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms in force at the time. By ordering, you accept our delivery terms.

Delivery methods and postage
Shipping costs include postage and packaging. Delivery costs are presented at checkout.

Delivery time
Delivery time depends on how your order is mailed.
The estimated delivery time for letters is 4 working days. The letter does not contain a shipment ID, so its progress cannot be tracked in tracking shipments.
The delivery time of packages is normally 1-2 working days. Packets include a shipment ID that allows the shipment to be tracked.

Non-retrievable package
Depending on the mailing method, the customer must pick up the shipment by post as follows:
- Within 2 days.
Transmission in the local tray
- Within 7 days.
Packages from the Post's service point and at vending machines.
Parcels and transport units delivered to the recipient that have been attempted to be delivered to the consignee.
- Within 14 days.
All correspondence
Packages for which the sender has purchased a longer shelf life

Failure to pick up is not the same thing as a refund or cancellation. The customer is obliged to pay the costs of non-collection.
A package that is not picked up can be resent to the customer, but the customer is obliged to pay the cost of this.
Problem situations

If the product has been lost or damaged during transport or does not otherwise correspond to your order, you must notify us of the defect in writing within 14 days at the latest by e-mail If the package is clearly damaged in transit, you must make a complaint to the shipping company of your choice immediately after picking up the package.

Payment service provider
Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit institutions as the payment service provider and payment service provider. Paytrail Oyj appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In the event of a complaint, please contact the product supplier in the first instance.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä